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  • Free UK delivery on all orders

  • 🎁 Free gift included with every purchase

  • 30-day returns

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FAQ - AristoPaws

1. Is the cat tree easy to assemble? keyboard_arrow_down
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Yes. All models include clear instructions and can usually be assembled in 10–15 minutes.

2. Is the cat tree really stable? I’m worried it might tip over. keyboard_arrow_down
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Yes. Each model features a reinforced base and balanced structure to help prevent tipping when properly assembled.

3. Can it support a large cat (Maine Coon, Ragdoll, etc.)? keyboard_arrow_down
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Yes. Our cat trees are designed to support larger and heavier cats.

4. Will my cat actually use this cat tree? keyboard_arrow_down
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Most cats quickly adopt their cat tree thanks to elevated platforms, scratching posts and cosy resting areas. Placing it near a window can help.

5. Is it suitable for a small flat? keyboard_arrow_down
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Yes. We offer different sizes suitable for both small spaces and larger rooms.

6. How long does a cat tree last? keyboard_arrow_down
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With normal use, our cat trees are designed to last several years.

7. How do I clean my cat tree? keyboard_arrow_down
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Maintenance is simple:

• Vacuum fur regularly

• Wipe with a slightly damp cloth

• Avoid harsh cleaning products

8. What are the delivery times? keyboard_arrow_down
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Delivery

  • Estimated delivery: 5 to 15 working days across the UK
  • Tracking: Once dispatched, you will receive a tracking link via email to monitor your delivery.

Returns

  • 30-day policy: You have 30 days after receipt to return any item that isn't quite right.
  • How to return: Simply email us at support@aristopaws.uk and our team will guide you through the process.
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A Responsive Support Team

Whether you need advice on our cat trees or help with an order, we’re just a message away.

  • Quick Email Support: Expect a human response within 24-48 hours at support@thearistocat.uk.

We're committed to providing the best care for you and your feline friends.