Privacy policy

Effective date: 25 February 2025

AristoPaws respects the confidentiality of personal information provided online and through any other contact with us. This Privacy Policy explains how we collect, use, share, store and protect your personal information, and the rights you have in relation to it.

1. Who we are (Data Controller)
   

   Sole trader operated by Quentin Martino
   Trade name: AristoPaws
   Legal form: Natural person
   Business structure: Sole trader

   Business activity: Retail sale of various products via the Internet (e-commerce)

   Registered office: 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium

   Country of establishment: Belgium

   VAT number: BE0758577711
   Belgian Enterprise Number (BCE): 0758577711
   NAF / APE Code: 4712002

   Phone number: +32 498 407 633
   Email: support@aristopaws.uk

   Customer service hours: Monday to Friday from 8:00am to 6:00pm

   Return address : 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium

   
   
2. What personal data we collect
   We may collect and process the following categories of personal data:
   A) Information you provide to us

• Identity & contact details: first name, last name, email address, phone number, billing address, delivery address
• Business customer details (B2B): company name, VAT number (where provided), business address
• Order details: items purchased, quantities, order notes, delivery preferences, correspondence with support
• Customer service communications: inquiries, complaints, feedback and any information you choose to share

B) Information we collect automatically (website usage)

• Technical data: IP address, browser type, device information, time zone, operating system
• Usage data: pages visited, interactions with the site, referral source
• Cookie data: identifiers used to enable core website functions (see Cookies section)

C) Payment data
We do not store full payment card details (such as full card numbers). Payments are processed by secure payment providers. We may receive limited payment-related information (e.g., payment status, partial card details, transaction reference) needed to manage your order and accounting.

1. When and how we collect personal data
   We collect personal data when you:

• place an order on our website
• contact us by email or phone
• request support, a return, or make a complaint
• interact with the website (via cookies and similar technologies)
• (B2B) create or request a business account (where applicable)

We do not knowingly collect personal data from children. Our products are intended for adults (18+).

1. Why we use your personal data (purposes)
   We use your personal data for the following purposes:
   A) To process and deliver your order

• confirm your purchase, process payment, provide order updates
• arrange shipping and delivery
• provide customer support, manage returns and warranty requests

B) To run and improve the business

• prevent fraud and misuse of our services
• maintain internal records, manage operations and customer service quality
• monitor website performance and improve user experience

C) To meet legal and accounting obligations

• keep appropriate records for tax, accounting and compliance purposes
• respond to lawful requests by authorities where required

D) Marketing (only where permitted)

• send service messages about your order (non-marketing)
• send marketing communications only where you have consented, or where “soft opt-in” rules apply (and you can opt out at any time)

1. Legal bases for processing (UK GDPR / EU GDPR)
   We process personal data on one or more of the following legal bases:

• Contract: to perform our contract with you (e.g., fulfilling and delivering your order)
• Legal obligation: to comply with legal requirements (e.g., accounting, tax)
• Legitimate interests: to operate, secure and improve our business (e.g., fraud prevention, service improvement), provided your rights do not override these interests
• Consent: where required (e.g., marketing and non-essential cookies)

1. Who we share your personal data with
   We only share personal data where necessary and appropriate, including with:
   A) Service providers (processors)

• E-commerce platform: Shopify (website hosting, checkout, order management)
• Payment processors: providers that process your payment (card/wallet/bank transfer processing)
• Shipping and logistics partners: carriers and delivery partners

B) Dropshipping / fulfilment partners
Because we fulfil orders via dropshipping, we may share the information needed to ship your order (typically name, delivery address, phone number, and order items) with fulfilment partners and suppliers.

C) Legal/Compliance
We may disclose information where required by law, court order, or to protect our rights, customers, or prevent fraud.
We do not sell your personal data.

1. International transfers
   As we operate from Belgium and sell to customers in the UK, your data may be processed in the UK, the EEA, and potentially other countries depending on our suppliers and service providers (including dropshipping fulfilment).
   Where personal data is transferred outside the UK/EEA, we take steps to ensure an appropriate level of protection is in place, such as:

• adequacy decisions (where applicable), and/or
• standard contractual clauses and equivalent safeguards, and/or
• other lawful mechanisms recognised under data protection law.

1. How long we keep your data (retention)
   We keep personal data only for as long as necessary for the purposes described above, including:

• Order and customer service records: as long as needed to fulfil the contract, handle returns/warranty, and manage support
• Accounting/tax records: typically retained for up to 7 years (or longer if required by law)
• Marketing data: until you unsubscribe/withdraw consent or we no longer need it
• Technical/cookie data: retained according to the type of cookie and our settings (see Cookies)

1. How we protect your data (security)
   We use reasonable technical and organisational measures to protect your personal data, including:

• access controls and authentication
• secure systems provided by our e-commerce platform and payment providers
• limiting access to personal data to those who need it to perform their roles

No method of transmission or storage is 100% secure, but we take steps to reduce risks.

1. Your rights
   Depending on your location and applicable law, you may have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data (in certain circumstances)
• object to processing based on legitimate interests
• restrict processing in certain cases
• request portability of data (where applicable)
• withdraw consent at any time (where processing is based on consent)
• opt out of direct marketing at any time

To exercise your rights, contact us at support@aristopaws.uk.

1. Cookies
   We use cookies and similar technologies to:

• enable core website functions (e.g., cart, checkout, security)
• remember preferences and improve user experience
• measure and improve website performance (where enabled)
• enable marketing/advertising features (only where enabled and permitted)

Non-essential cookies (such as analytics/advertising cookies) are used only where required consent has been obtained via a cookie banner or settings tool.

1. How to contact us
   If you have questions about this Privacy Policy or how we handle your data, contact:
   support@aristopaws.uk
2. Complaints
   If you believe your data protection rights have been infringed, you can contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the relevant supervisory authority (for example, the authority in your country of residence, your place of work, or where the issue occurred).
3. Changes to this Privacy Policy
   We may update this Privacy Policy from time to time. We will post the updated version on our website with a new effective date.

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