Shipping policy

Effective date: 25 February 2025
This Shipping & Delivery Policy explains how we dispatch and deliver orders placed on aristopaws.uk

1. Who we are
   

   1. Sole trader operated by Quentin Martino
      Trade name: AristoPaws
      Legal form: Natural person
      Business structure: Sole trader

      Business activity: Retail sale of various products via the Internet (e-commerce)

      Registered office: 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium

      Country of establishment: Belgium

      VAT number: BE0758577711
      Belgian Enterprise Number (BCE): 0758577711
      NAF / APE Code: 4712002

      Phone number: +32 498 407 633
      Email: support@aristopaws.uk

      Customer service hours: Monday to Friday from 8:00am to 6:00pm

      Return address : 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium

   
   
2. Delivery areas
   We currently deliver throughout the UK.
3. Estimated Delivery Times

Processing time before dispatch: 1-2 days (Monday to Friday)

Transit time after dispatch: 4-13 days (Monday to Friday)

Total estimated delivery time: 5-15 days (Monday to Friday)

1. Shipping Methods
   Orders are generally shipped via DPD. We reserve the right to use other reputable carriers where necessary, including but not limited to cases involving logistics constraints, product dimensions, or delivery optimisation. The selected carrier does not affect your statutory rights or delivery obligations.
2. Shipping costs

• Free delivery on orders over £30.
• For orders with a total value below £30, a shipping charge of £3.99 applies.

1. Tracking & split shipments

• Tracking: you will receive tracking details once your order ships (where available).
• Split shipments: your order may be delivered in multiple parcels and may arrive on different days.

1. Address accuracy & changes
   You are responsible for providing a complete and accurate delivery address at checkout.
   Address change requests: we may be able to update your address if you contact us within 24–48 hours of placing your order and before dispatch. After dispatch, changes are often not possible.
2. Delivery access restrictions
   Delivery is subject to safe and reasonable access to the delivery location. If the carrier cannot deliver due to restricted access, repeated failed attempts, or an incorrect address, extra costs may apply for re-delivery.
3. Damaged, missing, or incorrect items
   Please inspect your parcel(s) upon delivery.

• Please contact us as soon as reasonably possible, ideally within 48 hours of delivery at support@aristopaws.uk, and include :
• photos of the outer packaging,
• photos of the damage (if any),
• and your order number.

We will review your case and provide an appropriate solution (replacement parts, replacement, or refund where applicable).

1. Delays outside our control
   We are not responsible for delays caused by events outside our reasonable control (e.g., severe weather, carrier disruption, customs delays, strikes, supplier disruption). We will do our best to keep you informed.
2. Taxes, duties & import charges
   All prices include applicable UK VAT. No additional customs charges will be due upon delivery.
3. Contact
   For shipping questions, contact: support@aristopaws.uk (typical response time 24–48h).

Contact us

FAQ

Order tracking